Terms of Service

Please read these Terms of Service ("Terms") carefully before using the Arloom mobile application ("Arloom" or "the App") operated by Creatiwi AI ("we", "us", or "our").

1. Acceptance of Terms

By downloading, installing, or using Arloom, you agree to be bound by these Terms, our Privacy Policy, and any additional terms that may apply. If you do not agree to these Terms, you may not use the App.

We may update these Terms from time to time. Continued use of the App after changes constitutes acceptance of the updated Terms. We will notify you of significant changes via in-app notification or email.

2. Eligibility

By using the App, you represent and warrant that:

• You are at least 13 years of age
• You have the legal capacity to enter into these Terms
• If you are between 13 and 18, your parent or guardian has reviewed and agrees to these Terms
• You will comply with all applicable laws and regulations

3. Description of Service

Arloom is a family story preservation application that allows you to:

• Record voice conversations and stories about your family
• Use AI to transcribe recordings and generate memory narratives
• Add the people in your family, with biographical information, and link stories to them
• Upload and organize photos, documents, and other media
• Ask questions about your own recordings and get answers that cite them
• Store data locally on your device or sync to cloud storage

4. Account Registration & Security

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for unauthorized purposes.

5. User Content & Ownership

5.1 Your Ownership

You retain full ownership of all content you create or upload to Arloom, including:

• Voice recordings and audio files
• Photos, documents, and other media
• Family tree information and biographical data
• Text notes and manual entries

5.2 License to Process

By using Arloom, you grant us a limited, non-exclusive, royalty-free license to:

• Store your content on our servers (if you choose cloud storage)
• Process your content through AI systems for transcription, analysis, and memory generation
• Create derivative works such as memory narratives, psychological insights, and visualizations
• Display your content back to you within the App

This license is solely for the purpose of providing and improving the Service. We do not claim ownership of your content.

5.3 AI-Generated Content

Content generated by our AI systems (such as memory narratives, transcriptions, and insights) is derived from your input and belongs to you. However:

• AI-generated content may contain inaccuracies or errors
• You are responsible for reviewing AI outputs for accuracy
• AI-generated content should not be relied upon for legal, medical, or financial decisions

5.4 License Termination

The license granted in Section 5.2 terminates when you delete your content or your account. When you delete your account in the App, your content is removed from our active systems at that moment, with the exceptions listed in Section 14.1. Requests made by email are completed within 30 days. Deleting a nearling in the App also removes that nearling's memories, with their card images, animated cards and narrations; your recordings and your chats about that nearling stay. The live service does this once its next version is released (see the "Not live yet" note in Section 5.3 of our Privacy Policy). Backup copies may persist for an additional 30 days before complete removal.

6. AI Processing & Consent

6.1 Transcription

Your voice recordings are processed by AI to:

• Convert speech to text
• Identify different speakers in conversations
• Extract key information (names, dates, places)

6.2 Memory Generation

AI analyzes your content to:

• Create narrative summaries of family stories
• Generate visual memory cards
• Suggest connections between people and stories

6.3 Psychological Analysis (ACEO)

Our ACEO (Arbo Conversation Extraction Ontology) system analyzes your content to identify:

• Values and beliefs expressed in stories
• Personality traits and behavioral patterns
• Family dynamics and relationship themes
• Life lessons and wisdom

This analysis is designed to enrich your understanding of your family's heritage. You can withdraw your consent to ACEO analysis in the App's Settings.

6.4 Limitations of AI

You acknowledge and agree that:

• AI-generated content may be inaccurate, incomplete, or contain errors
• Transcriptions may not perfectly capture what was said
• Psychological insights are interpretive and not professional assessments
• You should not rely solely on AI outputs for important decisions
• We are not responsible for actions taken based on AI-generated content

7. Subscriptions & Payments

7.1 Subscription Tiers

Arloom offers both free and paid subscription tiers. Premium features require an active subscription.

7.2 Billing

• Payments are processed through Apple App Store (iOS) or Google Play (Android)
• Subscriptions automatically renew unless cancelled at least 24 hours before the renewal date
• You can manage or cancel subscriptions in your device's account settings

7.3 Refunds

Refund requests are handled according to Apple's or Google's respective refund policies. We do not process refunds directly.

7.4 Price Changes

We may change subscription prices with reasonable notice. Price changes will apply to your next renewal period after the effective date.

7.5 Promotional Credits

Promotional credits or bonus minutes may be offered and are subject to expiration dates and terms specified at the time of issue.

8. Prohibited Uses

You agree NOT to:

• Illegal Activity: Use the App for any unlawful purpose or to violate any laws
• Recording Without Consent: Record conversations without the knowledge and consent of all parties (where required by law)
• Harmful Content: Upload content that is defamatory, obscene, threatening, or violates others' rights
• Privacy Violations: Upload personal information about others without their consent
• Unauthorized Access: Attempt to access other users' accounts or data
• Reverse Engineering: Decompile, reverse engineer, or attempt to extract source code
• Abuse of Service: Interfere with or disrupt the App's infrastructure or security features
• Misrepresentation: Impersonate others or provide false information
• Commercial Use: Use the App for commercial purposes without our written consent

Any consent to record (including notice and permission from all participants) is your responsibility alone. Creatiwi AI does not verify, obtain, or manage recording consent on your behalf, and we are not legally responsible for any recording made without required consent or in violation of applicable laws.

9. Third-Party Services & Integrations

Arloom integrates with third-party services. By using these integrations, you agree to their respective terms:

• Google Cloud Platform: Provides authentication, storage, and AI processing. Subject to Google Cloud Terms of Service
• FamilySearch: Optional genealogy integration. Subject to FamilySearch Terms of Use
• Apple/Google: Payment processing through their respective app stores

We are not responsible for the availability, accuracy, or practices of third-party services.

10. Intellectual Property

The App, including its design, code, AI models, and branding, is owned by Creatiwi AI and protected by intellectual property laws. You may not:

• Copy, modify, or distribute the App or its components
• Use our trademarks, logos, or branding without permission
• Create derivative works based on the App
• Remove any copyright or proprietary notices

11. Disclaimers & Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

We do not warrant that:

• The App will be uninterrupted, secure, or error-free
• AI-generated content will be accurate or complete
• The App will meet your specific requirements
• Data will not be lost or corrupted

You use the App at your own risk. We recommend maintaining local backups of important data.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CREATIWI AI SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, profits, or business opportunities
• Damages arising from AI-generated content or its use
• Damages arising from third-party services or integrations
• Damages exceeding the amount you paid us in the 12 months preceding the claim

Some jurisdictions do not allow limitation of liability for certain damages. In such cases, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Creatiwi AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

• Your use of the App
• Your violation of these Terms
• Your violation of any third-party rights (including privacy and recording consent)
• Content you upload or create
• Your violation of applicable laws

14. Account Termination & Data Deletion

14.1 Termination by You

You may delete your account at any time through the App's Settings or by contacting us. When you delete it in the App:

• Your access to the App ends
• Your account, your content and your settings are deleted at that moment, not scheduled for later, and cannot be recovered. This covers your recordings and files, memories, nearlings, transcripts, AI insights, chats, consent records, subscription history, family connections, your AI usage records and the emails queued for you
• Memories you shared with relatives disappear from their accounts. The copies of the card image, animated card and narration made for them stay in their storage until they clear their data or delete their own account
• Some records are kept afterwards, as listed in Section 5.3 of our Privacy Policy. They include a record of each one-time purchase, so the same purchase cannot be redeemed twice; Google Play notices about a subscription that was not cancelled, and refund notices for it, which keep a fingerprint and the first 20 characters of its purchase token for 90 days; and server logs, kept for the logging service's retention period. Until the next version of the live service is released, more is kept, as the "Not live yet" note in that section explains
• Another device that is still signed in to the account can save new items for up to about an hour afterwards, and processing that was already running can finish. A follow-up cleanup deletes those items too, usually within about two hours of the deletion
• Copies kept only on your device, such as content stored Local Only, the offline chat history and the App's cached copies of your cloud data, stay there until you uninstall the App or clear its data
• If the deletion stops partway, what was already deleted stays deleted and the account remains. Delete it again to finish. If the App says it could not confirm the deletion and your account is still there, wait about an hour and a half before deleting it again
• Backup copies may persist for an additional 30 days
• Deleting the account does not cancel a subscription; cancel it in the app store you bought it from

If you ask us to delete your account by email instead, we do so within 30 days of your request.

14.2 Termination by Us

We may suspend or terminate your account if:

• You violate these Terms
• We are required to do so by law
• Your account is used for fraudulent or illegal activity
• We discontinue the Service (with reasonable notice)

14.3 Data Export

Before account deletion, you may export your data using the export feature in Settings or by contacting us.

15. Changes to Terms

We reserve the right to modify these Terms at any time. When we make changes:

• We will update the version number and date at the top
• For significant changes, we will notify you via in-app notification or email
• Continued use after changes constitutes acceptance
• If you disagree with changes, you may delete your account

16. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of Poland, without regard to conflict of law principles.

Any disputes arising from these Terms or your use of the App shall be resolved in the courts of Poland. However, this does not affect any mandatory consumer protection rights you may have in your country of residence.

For EU consumers: You may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Creatiwi AI regarding the App.

17.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right.

17.4 Assignment

You may not assign or transfer your rights under these Terms. We may assign our rights to any affiliate or successor.

18. Contact Us

For questions about these Terms:

• Legal Inquiries: legal@creatiwi.ai
• General Support: support@creatiwi.ai

Data Controller / contracting entity:
Creatiwi – Krzysztof Głuszczyk
Sole proprietorship (jednoosobowa działalność gospodarcza), registered in CEIDG, Poland
NIP: 9542715800 · REGON: 389220645
Contact: privacy@creatiwi.ai for data-protection requests, legal@creatiwi.ai for legal inquiries

A correspondence address will be published here once a registered business address is in place. Until then, all data-protection and legal correspondence should go to the addresses above, which are monitored.